After Hours Returns Service ‘the best thing’ for Westend Concrete

Ask Westend Concrete’s Mike Bishop what he likes most about Kennards Hire’s After Hours Return Service and the answer is simple.

“As a business owner, you're always conscious of the ongoing costs on a job and how to be cost effective for your business and your customers,” says Mike. “Being able to return equipment at any time reduces the cost of the actual job so I can invoice a customer at a price that’s below what I’ve quoted. It’s the best thing.”

Westend Concrete specialise in decorative and coloured concrete. They service anyone looking to put in a pool, driveway or landscape the backyard, builders putting in concrete slabs and commercial customers building retail buildings, warehouses and offices.

They hire everything from trailers to excavators, compactors and drills and through Kennards Hire’s specialist concrete division, they also hire specialist equipment and floor grinders.

 

Solutions to get the job done

Mike was introduced to Kennards Hire’s After Hours Returns Service around 18 months ago. 

“We generally try to start early in the morning,” he says. “It means we're able to get better service from our concrete suppliers because there's less traffic and the trucks aren't waiting around. So, the earlier we can start, the better.”

“Concrete is a product that waits for no one and has a mind of its own. So even though we might start early, we could have a late finish. Now we're able to drop the equipment off after we’ve finished for the day without compromising on time. The guys are also re-energised for the next day as well.”

Mike says it’s an advantage to minimise the time they’re running around dropping off hire equipment. “After hours, we can drop equipment off and drive away. Job done.”

 

Delivering peace of mind

It’s testament to the relationship Westend Concrete has built with Kennards Hire. “The staff onsite know they can trust us,” says Mike, “and we know the equipment is going to be working to a high standard to help us finish a job on time.” 

“It gives us the confidence to say to our clients here, we can complete this job in a specified time because we know we’ve got the backing of Kennards Hire." 

“That's peace of mind.”

Find out more about Kennards Hire’s After Hours Returns Service.