Secret Weapon: After Hours Return Service Changes the Game for Melbourne’s West Traffic

When your traffic management business operates on a 24 x 7 basis, timing is everything. 

Tim Roberts owns West Traffic in Melton and services clients across Melbourne and Victoria. He’s been a customer of Kennards Hire’s Traffic Laverton Branch for over a decade hiring truck mounted attenuators, light towers, variable message signs (VMS), arrow boards and water barriers as needed. 

 

Bringing flexibility to businesses 

With much of West Traffic business occurring outside regular business hours, picking-up and returning equipment to the branch during the day often poses a challenge. 

“The nature of my work means I need the flexibility to grab equipment late into the night and return in early hours of the morning,” says Tim. “When the After Hours Return Service was introduced, it was a game changer for my business.” 

Now, he receives a pin via text message to enter the branch’s secure yard to pick up what he needs when he needs it. 

“It’s awesome,” he says. “I don't always have enough hours during the day to pick up from the branch so having that ability to go in and out of the yard as I need has made a world of difference.”

“I’ve got two young kids and my wife is used to me going out at all hours of the day and night to get stuff done, especially with some jobs setting up at 10pm on a Friday and packing down at 2am on a Sunday. Now, thanks to the After Hours Returns Service, I can drop the equipment back to the security of the Kennards Hire lot immediately, instead of waiting until the branch opens the next day. That means I don’t have to worry because the job is done and dusted.” 

 

Building trust with our customers 

Tim says it's a great feeling to know he’s built a relationship with the branch and they’re happy to give him the ‘keys to the yard’.  

“Kennards Hire are probably my only supplier who will let me work on my terms with 24-hour access to the equipment I need,” he says. “It means I can focus on my work and what I need to deliver to my clients.” 

“To be trusted to grab or return equipment from the Kennards Hire yard in my own time certainly makes my life easier.” 

Find out more about our After Hours Returns Service.